FAQ's
FAQ – Appliances Repair
Welcome to the Appliances Repair FAQ page. Here, we have answered some common questions about our services, repair process, and support. Our goal is to provide clear information so you can understand our services and get timely help for your appliances in Jaipur.
1. What types of appliances do you repair?
At Appliances Repair, we specialize in repairing washing machines, refrigerators (fridges), and microwaves. We do not provide services for other appliances, such as gas stoves or kitchen hobs. By focusing only on these essential home appliances, we ensure higher quality repairs and more experienced technicians for each type of appliance.
2. Do you provide doorstep repair services in Jaipur?
Yes, we provide doorstep repair services across Jaipur. Our trained technicians come to your home at a scheduled time to inspect and repair your appliance. You do not need to carry heavy appliances or visit a service center, which makes our service convenient and safe.
3. How can I book a service?
You can book a service by calling our toll-free number 1800 313 1016, or by sending an email to support@appliancesrepair.co.in. When contacting us, please provide details about your appliance, the issue you are facing, your location, and your preferred time for the service visit.
4. How long does a typical repair take?
The repair duration depends on the type of appliance and the nature of the problem. Minor issues, such as a blocked drain in a washing machine or a faulty control panel in a microwave, can often be fixed during the first visit. More complex issues, like compressor or motor problems in refrigerators, may require spare parts and additional time. Our technicians explain the expected repair time after inspection.
5. Do you use genuine spare parts?
Yes, we use compatible and high-quality spare parts during repairs. Parts are replaced only when necessary to restore the proper functioning of your appliance. Our focus is on long-term performance, safety, and reliability.
6. Can I cancel a service appointment?
Yes, you can request a cancellation by contacting us before the technician reaches your location. If a cancellation is made before dispatch, no visit charges will apply. If the technician has already been assigned or has arrived, inspection or service visit charges may apply as per our Refund & Return Policy.
7. What payment methods do you accept?
Payments are accepted after service completion, unless otherwise specified. You can pay in cash or using online payment methods if available. We recommend verifying the service and charges before making payment.
8. Do you provide a warranty for your services?
Our services are provided based on inspection and repair at the customer’s location. While we take care to fix issues professionally, we do not provide warranties on parts unless specifically mentioned. Follow-up support for the same repaired issue may be offered based on technician assessment.
9. What should I do if my appliance has multiple problems?
If your appliance has more than one issue, our technician will inspect all reported problems during the service visit. Minor repairs can often be done immediately, while more complex issues may require further assessment or spare parts. Our team provides a clear explanation of required repairs and estimated costs.
10. How do I know if my appliance is safe to use after repair?
After completing the repair, our technicians test the appliance thoroughly to ensure it is safe and working properly. We also provide guidance on proper usage and precautions to help maintain your appliance’s performance and safety.
11. Do you provide support for appliance maintenance?
Yes, our support team can guide you with basic maintenance tips for washing machines, refrigerators, and microwaves. Regular maintenance helps extend the life of your appliance and prevents common problems. For detailed repairs or service, you will need to book a technician visit.
12. Is your service available outside Jaipur?
Currently, our services are only available in Jaipur. We plan to expand in the future, but for now, service and support are limited to Jaipur residents.
13. How can I contact support for urgent issues?
For urgent appliance issues, you can call our toll-free number 1800 313 1016 for faster assistance. You can also email support@appliancesrepair.co.in with your appliance details. Our support team will respond promptly and help schedule a service visit at your convenience.
14. Are you affiliated with appliance manufacturers?
No, Appliances Repair is an independent service provider. We are not affiliated with, authorized by, or endorsed by any appliance brand. Brand names are used only for identification purposes.
15. How do I provide feedback after service?
We encourage our customers to share feedback about our service. You can email us at support@appliancesrepair.co.in or call 1800 313 1016. Your feedback helps us improve our service quality and support experience.
